PayWhirl support helps Shopify merchants with setup, selling plans, customer accounts, failed payments, workflows, and migrations.
Support
Get Shopify subscription help from people who know recurring revenue.
Use Shopify docs, tutorial videos, email, chat, and phone support to launch, migrate with free help, troubleshoot, and grow with confidence.
If you are switching subscription apps, start with a free migration plan before importing active subscribers or changing billing flows.
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PayWhirl Shopify Help Center
Browse 50+ Shopify subscription articles for setup, selling plans, customer accounts, workflows, failed payments, integrations, and migrations.
Launch Help Center
Email and phone support
Send us your setup, migration, billing, or workflow question at team@paywhirl.com, and we'll help you find the right next step.
Email Support
Chat support
Use the chat launcher in the bottom-right corner during support hours. Availability can vary by volume, but the team responds as soon as possible.
What we help with
Support for the parts of subscriptions that usually get complicated.
Subscriptions touch product setup, customer accounts, payment recovery, fulfillment, and migrations. PayWhirl's docs and support are organized around those real merchant workflows.
Theme setup
Add the PayWhirl app block, install the customer portal, and troubleshoot theme placement.
Selling plans
Create subscribe-and-save, prepaid, anchored, fixed-cycle, and custom-frequency plans.
Customer portal
Configure edits, skips, pauses, cancellations, product changes, and account access.
Migrations
Plan imports from supported apps and payment providers for free, including active subscriptions and payment methods.
Failed payments
Set dunning attempts, retry timing, customer emails, and final-attempt behavior.
Workflows
Use subscription events to update tags, add gifts, swap products, remove products, and add discounts.
Tutorial videos
Learn PayWhirl for Shopify step by step.
Use the Shopify subscription tutorial playlist to walk through setup, product options, customer experience, and recurring billing workflows.
Getting started
A clear path from install to launch.
Step 1
Install PayWhirl
Add the PayWhirl app to your Shopify store from the Shopify App Store.
Step 2
Create selling plans
Create selling plans, attach them to products, and add the app block to the theme.
Step 3
Review, test, launch
Review settings, test transactions, install the customer portal, and confirm subscription orders generate as expected.
PayWhirl supports Shopify subscription gateways including Shopify Payments, Authorize.net, PayPal, and Shop Pay. Stripe availability depends on the merchant.
Where should I start?
Start with the Shopify help center or tutorial playlist, then contact the PayWhirl team if you need setup, migration, or troubleshooting help.
Can PayWhirl help with theme setup?
Yes. PayWhirl documents app block setup for Shopify 2.0 themes and offers support when merchants need help placing the widget or customer portal.
Can customers manage subscriptions themselves?
Yes. When enabled, customers can manage subscriptions from Shopify customer accounts or classic accounts, including edits, skips, pauses, cancellations, payment updates, and address updates.
Does PayWhirl support migration?
Yes. PayWhirl supports migration paths for active subscriptions and supported payment methods from other subscription apps and providers, and does not charge a separate fee for migration help.