Shopify subscription support

Real help when subscriptions get messy.

Launch, migrate, troubleshoot, and grow with people who understand Shopify subscriptions, billing, customers, and the details that slow teams down.

Merchant success specialist helping a Shopify subscriptions merchant from a bright ecommerce workspace
Not on your own Docs, email, chat, phone, and migration guidance.
Shopify docs

Setup guides, selling plans, portal settings, workflows, payments, integrations, APIs, and migrations.

Open docs
Email support

Send the store context, screenshots, launch timing, current app, or subscription issue.

Email support
Chat and phone

Talk through the details when setup, billing, or migration questions need a real person.

Contact support
What we help with

Get unstuck before support work piles up.

Subscription support should be practical. Show us the store, the plan, the customer issue, or the migration question. We will help you find the next clean step.

Launch setup Install the app, place subscription options, test the flow, and catch theme details before customers do.
Migration questions Map active subscribers, payment paths, selling plans, timing, and what needs review before cutover.
Billing issues Work through retries, failed payments, renewal timing, customer updates, and order questions.
Advanced workflows Use Klaviyo, webhooks, APIs, tags, product swaps, discounts, and automation when the program grows.

Support shows up when merchants need real answers.

Real Shopify App Store reviews mention migration help, fast support, customization, analytics, and fewer stressful subscription surprises.

"PayWhirl is 100% the way to go. Chris held my hand through migrating my subscribers from stripe to shopify, not just support, true collaboration. I received white glove level service!"
Yellow Nook Studio Migration support
"Paywhirl held our hands through the entire migration and we were able to migrate 100% of our subscribers over!!!"
Framed! by Sarah Subscriber migration
"Chris helped me troubleshoot a tech issue which required a lot of back and forth and multiple attempts to solve the problem. He stuck with me each step of the way with prompt responses until it was resolved."
MotherFLY Technical support
"This version includes everything I could have hoped for at the price. The app offers a solid API and smooth Klaviyo integration, and the setup process is straightforward."
Gospel Musicians Shopify setup
"PayWhirl really does it all. Not a stone unturned, which gives me more time to focus on my business. Our sales have nearly doubled after we put all of its features into place."
Jake's StrongGinger™ Subscription growth
"Paywhirl gives you full control of your subscription model, allowing you to customize your workflow and your customers' experience exactly how you want."
Stemcell Science Shop Workflow control
"We have been using the PayWhirl app for the past few years, and it has been incredibly easy to use. It offers full customization for any type of business, making it highly versatile."
Per'La Specialty Roasters Customization
"We've been using PayWhirl for our wine club subscription for the past four years, and it's been the best. They're very reasonably priced, their backend is easy, intuitive, and smooth, and their customer service is second to none."
Field Bar & Bottle Shop Wine club subscriptions
"This is an absolutely brilliant app. I tried Recharge to start with, but it seemed expensive and the support was a bit limited, so i moved over to Paywhirl. The support is great, and so quick and the pricing is very sensible."
Abe & Co Coffee Roasters Recurring coffee orders
"A bit of a learning curve, but once it's set up it works really well. Great analytics for understanding my membership financials."
Brenda Ster Membership analytics
See the setup

Watch the flow before you change the store.

Use the tutorials when you want to see selling plans, product options, customer accounts, and recurring billing in motion.

Browse Shopify support docs Watch YouTube Tutorials
Support FAQ

Quick answers before you ask.

Simple guidance for setup, migration, billing, and launch questions.

Does PayWhirl help with Shopify setup?

Yes. PayWhirl can help with installation, app blocks, selling plans, customer portal settings, testing, and troubleshooting.

Can I get help migrating subscriptions?

Yes. PayWhirl offers migration guidance for supported moves from other subscription apps and payment providers, with no separate migration-help fee.

What should I send support?

Send your store URL, current subscription app if you are migrating, affected products or plans, screenshots, expected behavior, and any launch or billing deadline.

Where are the tutorials?

Watch the embedded video section on this page, use the Watch YouTube Tutorials button, or open the PayWhirl YouTube tutorial playlist directly.

Should I start with docs or contact support?

Start with the docs or YouTube tutorials when you want a walkthrough. Contact support when something is store-specific, urgent, or unclear after following the guide.

Do the YouTube tutorials cover Shopify setup?

Yes. The tutorial playlist walks through Shopify-focused setup topics like installing PayWhirl, adding subscription options, and understanding the customer flow.

Can support review my setup before launch?

Yes. If you are preparing to launch, send the products, selling plans, customer portal settings, and any timing concerns you want reviewed.

Can support help with failed payments?

Yes. PayWhirl can help you review retry settings, dunning emails, payment update flows, and subscription status questions.

Can PayWhirl help with customer portal questions?

Yes. Support can help you understand what subscribers can edit, skip, pause, cancel, update, or swap in the portal.

Can support help with workflows, APIs, or webhooks?

Yes. PayWhirl can point you toward docs and help clarify workflow triggers, API usage, webhook setup, and integration questions.

What if my question is about Shopify checkout?

Send the product, theme, checkout behavior, screenshots, and steps to reproduce the issue so support can help narrow down the Shopify and PayWhirl pieces.

Can I get help choosing the right plan?

Yes. Support can help you compare plans based on transaction fees, support speed, workflows, integrations, APIs, webhooks, analytics, and subscription volume.

Do higher plans include faster support?

Yes. PayWhirl paid plans include faster support options, with priority and first-priority support available on higher plans.

Need a hand?

Send the messy details.We will find the next step.